FAQ SILVER JEWELRY

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Overview

Specifications

Before start to buy any jewelry pieces from the wholesale silver jewelry business, there are things you need to know about.

Qus: What is 925 sterling silver jewelry?

Ans: This designation refers to jewellery that contains at least 92.5% silver. The remaining 7.5% is copper, which endows the jewellery with its required strength. ABEST sterling silver jewelry is quality-assured by standards institutes throughout the world, which verify the amount of  pure silver used in each item. The 925 stamp found on each piece indicates the quality of the silver and its compliance with international standards.

Qus: How long does it take for me to receive my order?
Ans: If your order items are in stock, we can ship you immediately. In case, of shortage of stock we shall manufacture it for you. Normal production takes two weeks for shipping.


Qus: Will you notify me when my order is placed and when my order is shipped?

Ans:  Absolutely, you will get emails whenever an order is placed and also when your order is shipped out with the tracking number and shipping method. Please be sure to input the correct email address at the order page & make sure that our emails do not get tossed in the junk folder. Additionally you should also get the payment receipt from paypal.com or from our credit card processing company.

Qus: What company do you use for shipping?
Ans: All Order are shipped by Thailands Registered Postal Services.
Another method we usually recommend for order value of over US$200 is by FedEx pack (US$ 40) for packets not exceeding 500 Grams.

Qus: What forms of payment do you accept?
Ans: We accept Paypal, Credit cards (Master Card & Visa), Bank wire transfer and Western Union.

Qus: What if an item is out of stock ?
Ans: Due to the ever changing nature of our inventory we are frequently adding and selling items from our store. In case, we are out of stock, we shall inform you the exact delivery date by mail.

 

Qus: Can I order more than one item?
Ans: Yes, you can order as many items as you want. We do not have any limits on the number of items a customer can purchase, however you can only order one deal item at a time. You can order as many pieces of the item as we have in stock.

Qus: How do I know your silver jewelry is authentic?
Ans: All high quality silver items are stamped with a "Sterling Silver" or ".925" mark. This mark designates the precious metal content of the jewelry, and under federal law, must be accompanied by a maker's mark or registered trademark. At mijewels.com all of our jewelries are stamped with 925 sterling silver (No exception).

Qus: Can I track my order?
Ans: Yes. You can check your order status on our website. Click here and you will be redirected to our tracking section.
 

Qus: How can I see what items I have ordered so far?
Ans: Please use the "My Account" link found at the top of every page of our site. You can login and click on the purchase history tab and it will bring up your entire order history. It will show you the status of each order as well as the details of the item you have ordered.

 

Qus: Can I custom my order?

Ans: Yes! we have 7 CAD CAM designer working for designs every day, you can send your designs, we will help you to get the idea come out..


Qus: What is the cancellation policy?

Ans: Unfortunately, once an order is placed it cannot be cancelled, all orders go directly to processing and chances are your order would have been packed within hours of placing it.
 
Qus: Can you make a presentable packaging for my order or do you do gift wrapping?
Ans: Yes. We will put the jewel in a lovely gift box, the box no other extra cost.

Qus: How can I keep my sterling silver jewelry in good condition?

Ans:

    Keeping your sterling silver jewelry shiny and glistening does not take much effort. We recommend the following:
    Regularly clean your jewellery with a special cloth (available for purchase at Magnolia branches).
    We recommend showering with your jewellery on. Soapy running water keeps the jewellery clean and prevents it from blackening.
    However, swimming in the sea or a swimming pool with your jewellery on is not recommended. Salt water and chlorine can damage silver.
    Keeping your jewellery in a jewellery box, a closed drawer or a small bag will keep it from blackening and prevent it from getting scratched.
    Keep jewellery away from chemical substances (including lotions and perfumes) that can damage silver.

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